Coffee & Tea
Price Range : Under $10 ($)
Adress: 1455 S Nevada Ave, Colorado Springs, CO 80905
Phone: (719) 627-1938
- turned_in_notHealth Score100 out of 100
- credit_cardAccepts Credit CardsYes
April Nicole H.
As a mother of teens, I find myself on a mission to Starbucks at least once a day. This location has made it so much more convenient, but it wouldn't matter how much time it saves me if the people weren't so nice.
I'm the kind who will drive out of my way to avoid an awkward encounter with rude or cantankerous types..
That being the case, I have experienced every scenario imaginable at this location. Drive thru, walk in, four times in one day. Their mistake, my mistake, miscommunication, doesn't matter. The one constant is that I'm always greeted warmly, treated with respect and courtesy.
Mike in particular is always quick with a solution if my order didn't turn out as expected. Him and the guy with the dark hair and long beard are always a relief to see. They've been there long enough to be highly efficient at their jobs. Also the girl with short blondish hair, the one with dark hair and tats.. awesome and helpful. They are all great and deserve recognition. That's why I rated five stars. The employees have earned it in my opinion.
The only con is out of the employees control. It seems they aren't even permitted to openly acknowledge it.. Starbucks corporate policy of letting everyone hang out, even non customers is a real problem when the lobby becomes a day room for the homeless shelter. The Springs Mission is only two blocks away. They force the residents leave during the day to seek employment. Unfortunately, most prefer to sit in the air conditioned Starbucks and bark orders at the baristas.
It's great to give out water, but setting boundaries somewhere between free water and letting people monopolize the bathrooms to mainline heroin and turn tricks might be more reasonable.. most of the homeless are good people in a bad situation. I get that. But the violence, hard drug use, the pimps operating openly..?
Until I went inside to avoid a long drive thru line I had no idea what they were dealing with. People pouring liquor into water cups. Trying to hide my reaction to the smell of a room full of people who clearly haven't bathed in a very, very long time.. I saw a woman stagger from the restroom and pass her kit containing a syringe, filthy spoon, and a lighter to her male companion who eagerly rushed to the men's room. That same couple was there the next day, so I guess they're regulars. It's easy to recognize people when they wear the same clothes every day, not that laundry is the issue here. Most of them kept to themselves, and I'm not trying to judge or be mean, but someone needs to be honest about this.
If the employees are prevented by corporate from acting reasonably assertive, they need to hire security to maintain a minimum level of safety. Not against the homeless, the nice homeless people would probably love a break from the destructive ones too.
So to conclude my review. Starbucks Inc..
The people exploited by Starbucks Inc..
Wouldn't normally leave a review for a Starbucks, but this particular location has amazing customer service. Thanks for a great experience!
This is such a great location! Right in the heart of Nevada. The parking is limited and the drive thru can get a little congested. There are two entrances that bring you into the drive thru line. The average Colorado Springs Starbucks goer is usually selfish & pretentious sometimes making this drive thru a hot mess. I've had good and bad- but the best thing is the coffee is always delicious and the building is very nice. There's a lot of salty people roaming the neighborhood but Starbucks does a good job at keeping them at bay.
Mike B had a horrible attitude in the drive thru. Never have I had a bad experience at Starbucks until this visit. And as a frequent customer I was very surprised.
Great experience at this location, quick drive thru, great coffee- keep it up
And thanks to the person in front of me, in the drive Thru who paid it forward on 6/8 apx 745 am.... you made my day!!!!